To maintain your furniture’s finish and patina:
Use a soft, damp cloth for everyday cleaning.
Avoid harsh cleaning agents, abrasive cloths, or chemical-based sprays.
Do not leave spills – especially oil, acidic foods, or wine – to linger on the surface, as they may cause staining or discolouration.
We recommend oiling your furniture once a year using WOCA Oil Finish — a natural treatment designed for solid wood surfaces. This nourishes the timber, enhances the grain, and protects it from drying out.
Lightly sand the surface with the sanding sponge (grade 180+) included in your Artisan care pack, always sanding in the direction of the grain.
Wipe away any dust with a clean, damp cloth and allow the surface to dry.
Apply a thin, even layer of oil with a white cloth or sponge – never pour the oil directly onto the wood.
Ensure complete coverage and let the oil absorb for around two hours.
Buff away any excess oil using a dry, lint-free cloth to leave a smooth, velvety finish.
Downloads: WOCA Maintenance Oil Tech.pdf | WOCA Natural Soap Spray Tech.pdf |WOCA Wood Stain Remover 250ml.jpeg
Minor dents or surface scratches can be restored using gentle sanding:
Use fine sandpaper (grade 240) or the Artisan sanding sponge provided.
Always sand with the grain to avoid damage.
After sanding, clean the surface and reapply oil as outlined above to blend the repair seamlessly.
Solid timber is a natural, living material that responds to its environment:
Expect subtle tone changes over time, especially with UV exposure, which enhances the timber’s depth and character.
Maintain consistent humidity and avoid placing furniture near heat sources to reduce potential warping or movement.
Every piece of solid timber furniture supplied by ducksnest. by ARTISAN is covered by a two-year warranty, reflecting ARTISAN’s commitment to quality craftsmanship and materials.
The warranty covers structural integrity and manufacturing defects, including:
The warranty period begins on the date your furniture is delivered.
Solid timber is a natural, living material, and certain changes are inherent to the material rather than defects. The warranty does not cover:
Modifications or repairs carried out by an authorised representativeHow to make a warranty claim
If you believe your furniture has a warranty-covered issue, please contact us within the warranty period:
Please include your order reference, a description of the issue, and clear photographs showing the concern. ARTISAN will assess the claim and, where covered, arrange repair, replacement, or another appropriate remedy.
ducksnest. recommends oiling your solid timber furniture from ARTISAN once per year using WOCA Oil Finish. Annual oiling nourishes the timber, enhances the grain, and prevents the surface from drying out. High-use pieces such as dining tables may benefit from more frequent oiling.
ducksnest. recommends WOCA Oil Finish, a natural Danish wood treatment designed specifically for solid wood surfaces. WOCA is included in the ARTISAN care pack supplied with your furniture. Avoid generic furniture polishes, silicone-based sprays, or household oils, as these can damage the finish.
No. Furniture polishes, silicone sprays, and chemical-based cleaners can damage the natural oil finish on solid timber furniture. ducksnest. recommends cleaning your ARTISAN furniture with a soft, damp cloth only. For deeper cleaning, use WOCA Natural Soap Spray.
Minor scratches and dents can be repaired by lightly sanding the affected area with fine sandpaper (grade 240) or the ARTISAN sanding sponge provided, always working in the direction of the grain. After sanding, clean the surface with a damp cloth and reapply WOCA Oil Finish to blend the repair.
Wipe the spill immediately with a soft, damp cloth to prevent staining. Do not allow spills — especially wine, oil, or acidic foods — to linger on the surface, as they can cause discolouration. If a stain remains after cleaning, WOCA Wood Stain Remover can help lift it.
ARTISAN by ducksnest. furniture is covered by a two-year warranty against structural defects and manufacturing faults under normal domestic use. The warranty begins on the date of delivery. It does not cover natural timber changes, normal wear and tear, or damage from misuse.
No. Solid timber is a natural, living material that changes tone and develops patina over time, particularly with exposure to UV light. These changes are considered part of the beauty of solid wood and are not covered by warranty.
Avoid placing solid timber furniture in direct sunlight for prolonged periods, near heaters, air conditioning vents, or open fireplaces. These conditions can cause the timber to dry out, warp, or crack. Maintain consistent indoor humidity to keep your furniture in optimal condition.
Yes. Solid timber naturally develops a richer tone and deeper patina with age, particularly when exposed to natural light. This is a characteristic of genuine solid wood and reflects the living nature of the material, rather than a defect.
Yes. The ducksnest. showroom at G01, 15-35 Thistlethwaite Street, South Melbourne displays a curated selection of ARTISAN solid timber furniture. Visit by appointment to experience the craftsmanship in person and discuss care requirements with our team.